Refund Policy

1. 30-Day Money-Back Guarantee

We offer a 30-day free trial for all new users. If you're not satisfied with our service during the trial period, you can cancel anytime without any charges.

2. Subscription Refunds

For paid subscriptions, we offer prorated refunds under the following conditions:

• Service Issues: If our platform experiences significant downtime or technical issues that prevent you from using the service
• Billing Errors: If you were incorrectly charged due to a technical or billing error
• Unused Period: Refunds for the unused portion of your subscription if you cancel mid-cycle (prorated)

3. Refund Exclusions

Refunds will NOT be provided in the following cases:

• Account termination due to violation of Terms of Service
• Cancellation after using the service for the billing period
• Change of mind after the trial period has ended
• Lack of understanding of features (we encourage using the trial period to evaluate)
• Third-party payment gateway fees (these are non-refundable)

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at support@myfoodys.online
2. Provide your account email and subscription details
3. Explain the reason for your refund request
4. Our team will review your request within 2-3 business days
5. If approved, refunds will be processed within 7-10 business days

5. Refund Processing Time

Once your refund request is approved:

• Processing takes 7-10 business days
• Refunds will be credited to the original payment method
• Bank processing times may vary (5-7 business days additional)
• You will receive a confirmation email once the refund is processed

6. Cancellation Policy

You can cancel your subscription at any time:

• Login to your account dashboard
• Go to Settings → Subscription
• Click "Cancel Subscription"
• Your service will remain active until the end of the current billing period
• No further charges will be made after cancellation

7. Partial Refunds

For monthly subscriptions, partial refunds may be issued on a prorated basis if you cancel mid-cycle and meet refund eligibility criteria. For annual subscriptions, refunds are calculated based on the unused months remaining.

8. Chargebacks

If you initiate a chargeback without first contacting us, your account will be immediately suspended. We strongly encourage you to contact our support team to resolve any billing disputes before initiating a chargeback.

9. Changes to Refund Policy

We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the service after changes constitutes acceptance of the new policy.

10. Contact Us

For refund requests or questions about our refund policy, please contact us: